Help
Answers to common questions. Can’t find yours? Write to us. hello@trace-adhd.com
Do I need an account?
No. Trace works from the moment you open it, and your diary is kept on your phone.
How do I back up my diary?
In Trace, open Settings, then Backup & export. Trace makes a backup file locked with a passphrase you choose. Keep it somewhere safe, like Files or Google Drive. We can’t open it, so we can’t recover a forgotten passphrase.
I’m moving to a new phone.
Make a backup on your old phone, install Trace on the new one, and restore from the backup file. Together pairings don’t move with you, so invite your people again on the new phone.
How do I cancel Premium?
In your App Store or Google Play subscriptions. Deleting Trace from your phone doesn’t cancel it.
How does asking someone who knew you work?
From Trace, you can ask a parent, sibling or old friend for examples from when you were younger. They get a link and write in their browser, with no app or account. What they send comes back to your phone, encrypted on the way. An invite stays open for 30 days and takes up to 30 examples. Asking needs Premium; writing is free.
How do I delete everything?
In Trace, open Settings and choose Delete everything. It erases your diary from your phone and removes anything Trace holds for you on our server. More about deleting your data
Is Trace medical advice?
No. Trace is for self-tracking and information. It doesn’t give medical advice. Talk to your prescriber or doctor about any changes.
I found a mistake in a story or article.
Thank you. Use “Spot a mistake?” on the piece, or write to us. We fix mistakes quickly, without an app update. hello@trace-adhd.com